Hotel operation success is in large part determined by its staff, led by the businesses’ commitment to empowering, training and developing their talents. Well-planned and innovative training programs, offering best practices, managerial training, performance evaluations and leadership development, are guaranteed to enhance the overall value of a hotel, as a vacation spot and as an employer.

Moderator:

• Patricia Affonso-Das, President, Caribbean Hotel and Tourism Association and Group General Manager, Ocean Hotels

Speakers:

• Alberto Abreu, Puntacana Resort & Club
• Aka Ali-Kerr, Hyatt Regency Trinidad
• Magdalena Fielden, True Blue Bay Boutique Resort
• John Quail, Springboard Caribbean