Location: Jasmine

Do you know what your guests expect of you and are you able to deliver? Satisfied customers are nice, but delighted customers will return. Repeatedly delighted customers become raving fans that translate to ambassadors for your business. Come together in an interactive session where you will gather the best practices that will demonstrate how to consistently WOW your guests and boost sales.

Moderator:

• Karen Whitt, General Manager, The Palms Turks & Caicos

Speakers:

• Ewald Biemans, Bucuti & Tara Beach Resorts
• Rachel Browne, Hermitage Bay
• Malaka Hilton, Admiral Travel International
• Scott McArdle, Scrub Island Resort & Spa